When Less is Really More:Effective Service Management
Category: Application Management | Presented By: Solisma
Learn to Develope Effective Service Management Strategies that focuses on both service quality and performance management
You need to understand and answer a few questions like:
What are the minimum requirements for effective Service Management?
What are the critical success factors of an effective Service Management plan?
Why is performance measurement and management necessary and how are performance results measured?
How to make balance between delivery of Quality, Value and Agility?
This whitepaper on Quality of services in Service Management provides you insights on:
Service Management - Is it really Doing More or Less?
A framework or standards-based approach?
Performance Management – Measuring For Success!
Focus your attention on these following four key areas of Service Management